Battle for Value 2004: FedEx Corp. vs. United Parcel Services

1 . FedEx has virtually invented customer logistical management by victimisation a hand-held barcode scanner in 1986 to be forward in order bring in and process monitoring, UPS didnt get by close until 1991 with electronic signature tracking and began their own logistics chemical group in 1992. In 1975 UPS guaranteed auction pitch to every address in the continental US, FedEx could guarantee spoken communication to every one of the 50 states in 2002. Both began expend in information technology, aircraft and facilities to champion helper innovations, maintain quality, and get down costs. Fed Ex has 50000 principle vehicles, 625 aircrafts, 216500 all-encompassing- and part-time employees that ship much(prenominal) than 5.4 one thousand thousand boxs daily UPS has 88000 ground vehicles, 583 aircrafts, and 360000 employees (64% were unionized) and moves more than 13 million packages and documents every day. The air enunciate member was a 25 billion port ion of the US package delivery industry and was concentrated in letter and packages and all-night and deferred. All FedEx s telephone line activities were in the air express segment while besides 22 % of UPS revenue were from from the near day air contrast , however the two companies engaged in a brutal challenger to dominate the firmament .

The two companies created a versatile number of strategies to meet the competition such as: guest focus both companies stress their focus on the customers by listening to customers needs, providing customized solutions and committing to a service relationship. Price competition UPS eff the price of ove! rnight Fedex letters by half operating(a) theateral reengineering -because of the price competition the diminution of cost became a priority info technology FedEx uses COSMOS (Costumer Operation Service original Online System) which transmits data from package movements , customer preference ups, invoices, and deliveries to a cardinal database, while UPS relied on DIAD ( Delivery Information Acquisition Devices) which were handheld units...If you want to get a full essay, order it on our website: BestEssayCheap.com

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